Shipping Policy

Shipping Policy for CalmDreams

Effective Date: January 9, 2026

At CalmDreams, we strive to deliver your wellness products safely. Please review our shipping policy below.

Shipping Locations

We currently ship to addresses within:

  • Canada
  • United States

Processing Time

Orders are typically processed within 2-5 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods and Delivery Times

Our products ship directly from our suppliers to ensure the best pricing. Please note the following estimated delivery times from the date your order is shipped:

Canada:

  • Standard Shipping: 15-30 business days
  • Express Shipping: 10-15 business days (when available)

United States:

  • Standard Shipping: 15-35 business days
  • Express Shipping: 10-15 business days (when available)

Please note: Delivery times are estimates and may vary based on your location, customs processing, carrier delays, holidays, and other factors beyond our control. We appreciate your patience as your wellness products make their journey to you.

Shipping Costs

Shipping costs are calculated at checkout based on your location, the weight of your order, and your selected shipping method. We may offer free shipping promotions from time to time.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through the carrier's website. Please note that tracking information may take 3-7 days to update after shipment.

International Shipping and Customs

Our products ship internationally from our suppliers. Please note:

  • You may be responsible for customs duties, taxes, and fees imposed by your country
  • These charges are not included in our product or shipping prices and are the customer's responsibility
  • Customs processing may add additional time to delivery (typically 5-10 business days)
  • We cannot control or predict customs fees or processing times

Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please contact us and we will help track your order. For packages that are confirmed lost by the carrier, we will work with you to arrange a replacement or refund.

Damaged Packages

If your package arrives damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund.

Undeliverable Packages

If a package is returned to the sender as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have questions about shipping or need to update your shipping address, please contact us through our website contact form as soon as possible.