Refund Policy

Refund and Return Policy for CalmDreams

Effective Date: January 9, 2026

At CalmDreams, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 30 days from the date of delivery to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused and in the same condition that you received them
  • In the original packaging
  • Accompanied by proof of purchase (order confirmation or receipt)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Items that have been used or opened (especially sleep and wellness products)
  • Products marked as final sale
  • Gift cards

How to Initiate a Return

To start a return, please contact us through our website contact form with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account
  • Original shipping charges are non-refundable

Exchanges

If you need to exchange an item for a different product, please contact us to arrange the exchange. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

  • Check your bank account again
  • Contact your credit card company (processing may take time)
  • Contact your bank
  • If you've done all of this and still have not received your refund, please contact us

Contact Us

If you have any questions about our refund policy, please contact us through our website contact form.